![]() dollars.Īccording to the American Customer Satisfaction Index (ACSI), the company scored 78 points in 2023, with 100 being the highest and best possible customer satisfaction score. 2022, the airline recorded a net income of 539 million U.S. Continued impacts of the COVID-pandemic as well as the impacts of winter storms in late 2022, which led to further travel disruptions, impacted Southwest’s profitability. Southwest Airlines finances began to recover in 2021, when the airline recorded a net income of 977 million U.S. While the airline reduced operating expenses in 2020, as well this did not match the loss in revenues and led to losses of more than three billion dollars in 2020. The coronavirus pandemic heavily impacted the airline's performance between 20, the airline’s passenger numbers dropped by close to 60 percent. Impact of COVID-19 on the airline's performance The airline was not able to maintain its domestic supremacy but remained the third largest airline in the domestic market in the United States in 2022. In 2015, Southwest Airlines became the leading carrier in terms of market share and surpassed its main competitors, American Airlines and Delta Air Lines. The merger also provided growth on the domestic passenger market. Southwest Airlines’ largest hubs are Denver International Airport and Chicago Midway, with over 10.3 and 9.6 million Southwest passengers handled at the respective airports.Īfter the merger of Orlando-based AirTran Airways in late 2014 under the Southwest Airlines brand, the company’s operating income almost doubled, from 2.2 billion U.S. Covid19 didn't prevent that from happening.Despite being headquartered in Dallas, Southwest Airlines’ largest hubs lie outside of its home state. This could have all been avoided with a text or email about my flight change. I'm afraid she will die and I will never see her again. ![]() So on top of being out of over $2000 and not being able to see my mom, I don't know when I will have the money to set this up again. Oh and the kick in the face is when I called to change my departure flight out for Wednesday night they want to charge me an additional $300+. So now I have spent over $500 in covid testing, $789 for vacation rental, $329 for rental car, time off from work and I can't even see my mom. Which is why our appt was on Tuesday so results would be given by Thursday and we could visit my mom Thursday night and Friday all day. The next appointment would be on Thursday the 20th but the problem is that it takes 48 hours for results and we return to Hou on Sat. So now its so late that I can't move my test appointment for a later time because they are all booked up. So not only did the new flight have me arriving an hour later but it also was not a non stop flight. Then when I checked in for my flight I see that I was put on another flight with out notice. So since my flight was a non stop and arriving at 9:10am I made an appointment for testing at 11:30am. ![]() Then we agreed to take a covid test upon arrival in Las Vegas. So my daughter and I agreed to have 2 negative covid test results 1 month apart but the last one being 1 week before travel. I worked really hard to get things in place to be able to visit my mom especially coming from Houston a known Covid Hot Spot. Since the pandemic the assisted living facilities around the nation have been on shut down. I booked a flight to Las Vegas to visit my mother who lives in assisted living.
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